Refund / Exchange Policy

Returns, Refunds, Cancellations, and Exchanges

How to raise a Return/Exchange request?

  • If you wish to return any product purchased from our website due to any of the following reasons - you received a wrong or expired product. Then please raise a return/ exchange request within 24 hours from the time of delivery.
  • Please raise a request here with order and contact details on using the below-mentioned ways

One can raise a return/exchange request with us using the chat option.

In case of Damage/missing product(s)

  • In case you receive a damaged product or a product is missing please raise a return/exchange request within 24 hours from the time of delivery.
  • 2 working days will be taken to review your return request.
  • After confirmation, we will send our courier partner to pick up the products delivered.
  • In case of non-availability of courier service at your location, you have to self-ship the product via any reliable courier partner. The courier charges will be reimbursed to you via your TSC wallet.
  • After receiving the order, our team will verify the claim and initiate the replacement or refund. Please note that replacement will depend upon stock availability.

Please check our following FAQs for clarity on refund, cancellation, and exchange policies before purchasing any product from the Skin Co website.


When one can raise a return/replacement query?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return/ replacement request generated after 24 hour from the time of delivery.
  • The damaged/ missing product is reported after 24 hours from the time of delivery.

How are returns processed?

Once you request to return a product, a pick-up will be arranged for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel your order from the ‘CANCEL’ button on the order details page under the ‘My account’ section. You simply need to give a reason for cancellation and leave the rest to us.


You can call us on 011-45024746 (Mon-Sat- 10 am to 7 pm), and we will help you in cancelling the order.

**THE SKIN CO.  Reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer may include having a verbal or written confirmation from the customer.

Note - Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in case of the cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, that this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 24 hour of delivery.